FAQ

What do I put in the Snuffle Mat?

Your dog's regular kibble or any small dry treats. Scatter, ruffle into the fabric folds, done. Start easy — make the hunt harder as your dog gets the hang of it.

Is the Snuffle Mat washable?

Yes — machine washable on a gentle cycle, air dry. The Lick Mats are dishwasher safe.

How does the Comfort Companion heartbeat work?

A small battery-powered module creates a gentle, rhythmic pulse — like the heartbeat your pup felt curled up with their litter. It tucks into a pocket inside the plush toy and comes out for washing. One battery set lasts weeks of nightly use.

Is it safe to leave with my dog?

The plush is designed for cuddling, not chewing. If your dog is a heavy chewer, offer the Comfort Companion during supervised rest and crate time, and put it away during unsupervised chew sessions.

What foods work on the Lick Mat?

Dog-safe peanut butter (xylitol-free!), plain yogurt, wet food, mashed banana or pumpkin. Freeze for longer sessions. Always supervise.

When will my order arrive?

Orders are processed within 1–2 business days and delivered with full tracking. Typical delivery time is 7–12 business days in the US. You'll get a tracking link by email as soon as your order ships.

What if it doesn't work for my dog?

Every kit comes with a 30-day money-back guarantee. Follow the 7-Day Calm Routine Plan, and if your dog doesn't settle into the routine — email us and we'll refund your order.